Peer Coaching Instructions Moderator Phase 2

I.
Problem selection
II.
Problem and situation
III.
Vision and resources
IV.
Collecting further resources
V.
Setting goals
VI.
Solution and next steps
VII.
Feedback

Purpose of the phase:

Clarify the problem. The peer coaching facilitator asks powerful questions, listens/reads actively what the client answers. The client answers the questions of the peer coaching facilitator. The advisors also active listen/ read what and how the client answers.

Process assistance (peer coaching facilitator):

  • In this phase it is your goal as peer coaching facilitator  to bring the client to phrase one single sentence with “I” at the beginning on what his challenge is about.
  • Try to read between lines.
  • Remember what you know about active listening/reading: read between the lines, parapharaze, summarize or ask again for clarification (if needed), do not valuate, focus on the client.
  • When summarizing or paraphrazing, use “I understand that,…”, “I fell that you… am I right?”,…

Possible questions:

  • Rephrase the problem, enriching it with aspects you “read” between the lines, then ask: “could that be also a description of the problem/issue/situation?
  • What is your problem about?
  • What makes it a problem?
  • Who else is part of the problem?
  • What did you already try to solve the problem?
  • Could you put your problem into one short and clear sentence with “I” in the beginning?

Process assistance (advisors):

  • In this phase it is your goal as advisor to get an idea about what challenge the client is facing.
  • Try to take the clients perspective.
  • Try to read between lines.
  • Remember what you know about active listening/reading: read between the lines,  do not valuate, focus on the client.

 

PC_01

Figure above is from the mock-up with peer coaching facilitator view.

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